211 Nova Scotia provides an invaluable service to Nova Scotians. If you dial 2-1-1, Information and Referral Specialists who are fully trained to deal with the most complex and sensitive questions and how to get to the real issue affecting a caller, can help you understand and find services like food and housing assistance, emergency shelters, employment counselling, services for seniors programs, home support, legal assistance, child care, english-language classes and much, much more.
211 is a free, confidential information and referral service to more than 3,000 community and social services across Nova Scotia. It is available throughout the province – 24 hours a day, 365 days a year. A non-profit society, its mission is to connect people with information and services, thus enhancing social infrastructure and enabling people to fully engage in their communities.
The service helps Nova Scotians by reducing the frustration of trying to find the right community or social resource across multiple sources. In turn, it allows those same organizations and government agencies to rely on highly-trained 211 staff to handle inquiries they might once have had to spend valuable time assessing and redirecting.
It will also allow them to quickly direct people to services that are outside of their organization’s scope or area of expertise, and possibly connect with other service providers whose goals and mandates complement their own. The end result is a collaborative system that will continually evolve to meet the needs of Nova Scotians as they look for help in their communities.
Since 2013, 211 has been helping Nova Scotians access human and social services provided by all levels of government and the non-profit sector. Through partnerships, 211 has continued to grow and enhance its services.
In late 2014, police chiefs across the province began utilizing the service to help officers direct the public to available services and recently, took on two toll free lines from the Department of Seniors. They also expect that, with the closure of the Feed NS Helpline, more people will be calling them for assistance. The 211 service is funded by the Province and the United Way of Nova Scotia. The service is available by phone 24/7, online at http://www.ns.211.ca and by email at email@example.com . Translation services are also available in over 100 languages as well as TTY.
211 Nova Scotia Helping Service Providers
What if someone called you and asked about licensed daycares in the province? If you didn’t know who to call, who would you ask? Would you know where to direct someone who needed financial assistance to sign their child up for swimming classes? What would you tell a senior who has run out of medication and can’t afford to buy more? 211 can help.
Last year many of the calls to 211 came from service providers themselves, reducing time spent looking for resources for clients, increasing the accuracy and appropriateness of their own referrals and providing education about services they may not have known about. 211 is a single access point to a community’s full range of social, health, and government services and can help service providers connect their clients to the services they need quickly and efficiently. The service is available by phone 24/7 or online at www.ns.211.ca. Interpretation services are also available in over 100 other languages as well as TTY.
By dialing 211 or visiting the 211 website, users can easily and quickly connect to the community and social services they need, anywhere in the province, regardless of where they’re located –
A bit about NS 211:
Our mission is “to effectively and compassionately connect people with appropriate information and services, enhance Canada’s social infrastructure and empower people to fully engage in their communities.”
- Listen and support with care and empathy
- Be accessible to everyone
- Demonstrate standards of excellence
- Connect people with their community
The values that 211 service will continually strive to include:
- Inclusivity & diversity – services for all while respecting unique communities
- Warmth and respect
- Partnership at local, provincial & national levels
- Engagement – enable people to be full participants in their lives and in their communities